[ She can't help but exhale a breath she didn't realize she was holding on the other line. Good. He's calmed down. Now then. ]

That's what I've been told, again, I've never actually went through it to get back myself.

[ A slight change in tone to something more subdued, but wouldn't be obvious right away ]

Okay. I'll be right there. I'm going to keep the line on until I get to you okay?

[ She keeps her phone on as she makes her way out of the house, so she just walks and she'll talk to Oliver over it until she reaches him. Hopefully to distract him from this situation. ]

So...I don't think I got your name.